Video Consults

MedCentral the Glen

MEDICAL CENTRE

Just like other appointments, there are three ways to book a video consult.

Click on the Link below and follow the prompts for:

You can use a smartphone, tablet, or computer. You will need to have either Apple’s Safari browser, or Google Chrome – the program won’t load with other browers.
Just like a normal appointment, it will really help if you can be waiting and ready for the appointment because it will cut down on how much of your appointment is spent just trying to get connected.
Enter your details when prompted
Make sure you click ‘Allow’ when the program asks for access to your camera and microphone! This is the most common step where things go wrong.
Wait for your GP to join the consult

What video platform are you using? Is it private?

After trialling several different services, we have now settled on using the HealthDirect Video Consultation platform.
This is funded by the Australian Government, and uses a large, well-established health videoconferencing program called Coviu.
It does not retain any of your details, such as name or phone number
The consults are not recorded and no data is retained.